Overview

Messenger remains one of the most widely used channels for local market research, lead generation, and growth. RadiusPilot's Messenger integration ensures every incoming message lands in the right place - organized, categorized, and ready for automation.

It removes the chaos of checking Page Inbox manually and gives teams a powerful workflow layer on top of Facebook chats.

How it works

With the integration active:

• All messages sync instantly - text, attachments, quick replies, buttons, and forms.

• User profiles from Messenger are displayed with conversation context in RadiusPilot.

• AI intent tagging helps classify messages like billing, strategy, reporting, complaints, order updates, etc.

• Market Intel triggers:

  • Auto-send FAQ responses

  • Assign chats to certain groups

  • Trigger follow-up reminders

  • Add tags or labels to categorize

• Message templates:
  Send quick replies or structured messages directly from within RadiusPilot.

Your team never misses a message, and everything stays traceable and centralized.

Configure

Setup takes just a few steps:

1. Admin connects a Facebook Page in RadiusPilot Settings ? Businesses Per Scan.

2. Choose what type of messages to sync (comments, messages, forms).

3. Enable AI routing and category mapping.

4. Assign message ownership rules (e.g., growth team handles pre-purchase questions).

5. Optional: Activate auto-replies for off-hours or FAQs.

Once connected, Messenger becomes a fully managed channel inside RadiusPilot with automation, collaboration, and performance monitoring.